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Client Companies Unit Educates and Assists Customers and Investigates Grievances
CONCORD, NH (July 26, 2023) – The New Hampshire Insurance coverage Division (NHID) has right this moment launched statistics for its Client Companies Unit for Fiscal 12 months 2023.
Throughout FY 2023, Client Companies processed 1,078 shopper grievance investigations, 4,086 help requests and 88 purposes for exterior well being evaluate. Client Companies recovered roughly $6 million {dollars} for New Hampshire shoppers all year long, a brand new document for the NHID.
“The Unit’s mission is easy and shopper centric: educate, navigate and examine,” stated Keith Nyhan, Director of the Client Companies Unit on the NHID. “We’re immensely pleased with the $6 million {dollars} recovered for New Hampshire shoppers, making a major affect on their lives. I encourage any NH resident who believes that they’ve been handled unfairly by a licensee to contact the Division the place a Client Companies Officer is able to pay attention, present steerage as vital, and advocate for these being unjustly handled.”
The mission of the Client Companies Unit is to coach residents about insurance coverage merchandise, corporations, and producers; help residents who request assist navigating the complexities and intricacies of the insurance coverage business; and work with different Division employees to analyze buyer grievances to make sure that licensees, together with corporations and producers (aka insurance coverage brokers), adjust to NH insurance coverage legal guidelines and guidelines.
“Our Client Companies group has over 150 years of mixed insurance coverage expertise, and I’m very pleased with the employees’s dedication to their mission,” stated Deputy Commissioner DJ Bettencourt.
“The Unit’s investigators assisted hundreds of New Hampshire residents and facilitated the restoration of a document $5.995 million.”
The Client Companies Unit is split into two sub-units: Property and Casualty and Life and Well being. The Property and Casualty sub-unit supplies insurance coverage shoppers with help by answering questions, investigating complaints, distributing academic supplies, and helping the NH Emergency Administration Operations Middle throughout catastrophic climate occasions. Throughout Fiscal 12 months 2023, the sub-unit facilitated the restoration of $1,918,985.
Moreover, the Life and Well being Client Companies Officers responded to shopper complaints and inquiries on quite a lot of life and medical health insurance subjects, together with protection points, the affect of laws, suitability of annuity gross sales to seniors, and claims issues. On behalf of NH shoppers, the sub-unit facilitated the restoration of $4,076568.
“Client safety and repair is on the coronary heart of or mission on the New Hampshire Insurance coverage Division,” stated Deputy Commissioner Bettencourt. “We’re pleased with the arduous work of our Client Companies Unit and their unwavering dedication to serving to shoppers higher perceive their insurance coverage merchandise and navigating the complexities of their insurance policies when points come up.”
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